Facilities Clerk

As our Facilities Clerk your responsibilities will include but are not limited to

Safety. Health, and Environment

• Comply with all health, safety, and environmental standards and procedures.
• Maintain good housekeeping in work areas to support a controlled and safe working environment.
• Actively participate in SLAMs, HPHs, risk assessments, and close-out of safety actions.

Performance and Delivery

Planning and Scheduling

• Plan and schedule daily and weekly tasks related to Facilities Management to ensure smooth operational flow.
• Track, prioritise and confirm allocated job cards to support the timely completion of tasks.
• Monitor progress on facilities-related activities and escalate delays or risks as needed.
• Prepare and submit weekly deviation reports and follow up on outstanding actions.
• Open urgent work job cards promptly after reporting and ensure proper routing for approval and execution.

Facilities Administration (Operational & SAP)

• Receive, record and action customer requests and complaints, ensuring these are timeously converted into job cards.
• Capture and process SAP transactions, including Purchase Requisitions (PR), Purchase Orders (PO), reservations and service entries, ensuring accuracy and compliance.
• Maintain effective administrative systems, logs and registers to support facilities operations.
• Coordinate office logistics, contractor access, and other facilities-related support activities.
• Ensure proper documentation for facilities maintenance, inspections, service provider engagements and operational records.

Customer Services

• Respond to customer queries professionally and provide timely feedback to ensure effective resolution.
• Conduct regular follow-ups with internal customers, service providers and contractors to close out issues and ensure no repeat queries.
• Maintain a customer-centric approach by understanding client needs and ensuring expectations are met or exceeded.
•  Escalate challenges or recurring issues to the Facilities Coordinator to support continuous improvement.

Document Control

• Process, register, and route documents according to company document control standards.
• Maintain clear and orderly electronic and physical filing systems for easy retrieval.
• Ensure version control is monitored and documents are updated and ready for audits or inspections.

Time Management & Reporting

• Assist with accurate timekeeping administration and ensure daily and weekly submissions are correct.
• Maintain departmental trackers, logs and registers to support reporting and compliance.
• Assist with data collation for dashboards, monthly reports and audit readiness activities.

Support the Team

• Provide administrative and coordination support to the Facilities Coordinator and other team members.

Communication

• Maintain clear, professional and timely communication across the department.
• Ensure accurate dissemination of information and escalate issues that may impact service delivery.                                                                   

This role is in the Commercial (CML) department on a Band A5 (B4/B5) level reporting to the Facilities Coordinator.

• Grade 12 or equivalent
• Relevant Administrative Qualification on NQF4.
• SA Drivers Licence

Technical Knowledge

• 1–2 years’ experience performing administrative duties in a facilities, transport, logistics or mining environment.
• Practical knowledge of planning and scheduling facilities tasks, tracking job cards, and monitoring progress of operational activities.
• Working knowledge of SAP for processing Purchase Requisitions (PR), Purchase Orders (PO), reservations and service entries.
• Familiarity with office logistics, contractor access processes, and coordination of facilities-related activities.
• Understanding of emergency processes and basic safety procedures within an operational environment.
• Proficiency in MS Office applications, especially Outlook, Word, PowerPoint and Excel.
• Knowledge of document control practices, filing systems, and version control required for audit readiness.

Who we are?

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine.

We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.

How we are committed to your safety

Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer.

Inclusion and Diversity

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

How to apply

To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.