Delivery Operations Analyst

• The Delivery Operations Analyst is an operational specialist role responsible for supporting
• effective delivery workforce coordination, contractor lifecycle management, resource planning
• support, and operational reporting across the Americas region.
• Working US timezone hours from the Philippines, this role acts as a key operational point of
• continuity for AMER Delivery Operations, ensuring resource requests, contractor extensions,
• reporting activities, and workforce planning signals are processed accurately and proactively in
• real time.
• The role supports Delivery Scheduling Leads by coordinating operational processes, maintaining
• accurate workforce and utilisation data, proactively identifying operational risks, and ensuring
• delivery operations activities progress within agreed governance frameworks and service levels.
• At Beyond, we believe in work that leaves a mark. This role is for organised and proactive
• individuals who thrive in fast-paced operational environments, take ownership for outcomes, and
• support effective business operations through accuracy, collaboration, and accountability.
• Here, you will be responsible for supporting operational delivery processes, workforce
• coordination, contractor management tracking, and reporting activities while making a significant
• impact by improving operational visibility, reducing delivery risk, and enabling effective workforce
• planning across the business.

Role Responsibilities

• ● Monitor incoming hiring requisitions during US timezone hours, ensuring AMER resource
• requests are reviewed and progressed within agreed service levels.
• ● Conduct first-pass bench and resource checks against workforce management systems
• to identify opportunities to fulfil demand through internal bench capacity or offshore
• delivery centres before external recruitment is initiated.
• ● Coordinate operational workflow activities for approved hiring requests, ensuring
• alignment with agreed approval and governance processes.
• ● Maintain accurate operational records, logs, and reporting relating to workforce demand,
• turnaround times, and delivery operations activity.
• ● Own and maintain a live register of AMER contractor end dates, proactively identifying
• extension requirements, operational dependencies, and upcoming risks.
• ● Prepare contractor extension documentation and operational tracking activities,
• coordinating with the People team where required for system administration and
• compliance activities.
• ● Track FTC-to-FTE conversion activity and proactively follow up on outstanding actions,
• approvals, or operational dependencies.
• ● Maintain accurate freelancer spend tracking information to support Finance reporting,
• accrual management, and operational visibility.
• ● Support pipeline-to-resource matching activities by analysing workforce demand signals
• and available delivery capacity across regions and role types.
• ● Prepare weekly demand-versus-capacity summaries for operational review meetings,
• highlighting capacity risks, skills gaps, and workforce planning considerations.
• ● Monitor Salesforce opportunity stages and support workforce planning trigger activities
• aligned to delivery governance processes.
• ● Maintain accurate utilisation and operational workforce data within agreed systems and
• reporting tools.
• ● Support month-end operational compliance activities, including timesheet tracking and
• escalation processes.
• ● Produce accurate operational reporting, workforce summaries, and ad hoc data analysis
• to support Delivery Operations, Finance, and leadership decision-making.
• ● Proactively identify operational risks, process inefficiencies, or blockers and escalate
• appropriately.
• ● Contribute to continuous improvement initiatives that strengthen operational visibility,
• reporting accuracy, and workforce planning effectiveness.
• As a Delivery Operations specialist at Beyond, you are expected to consistently demonstrate and
• champion our values of Accountability, Integrity, and Innovation through your behaviours,
• communication style, and day-to-day approach to operational delivery.

Individuals in this role are expected to

• ● Take ownership of tasks, deadlines, and operational outcomes with a high level of
• accountability and follow-through.
• ● Maintain professionalism, accuracy, and attention to detail across all operational activities
• and reporting.
• ● Communicate proactively, respectfully, and clearly across teams, stakeholders, and
• timezones.
• ● Demonstrate a collaborative “One Team” mindset by supporting cross-functional working
• across Delivery, Recruitment, Finance, People, and Operations teams.
• ● Escalate risks, blockers, or operational concerns in a timely and solution-focused manner.
• ● Manage sensitive workforce and operational information responsibly and professionally.
• ● Demonstrate adaptability and resilience within a fast-paced and evolving operational
• environment.
• ● Support operational excellence by identifying opportunities for process improvement,
• efficiency, and stronger ways of working.
• ● Build positive and professional working relationships across the organisation through
• collaboration, reliability, and consistency.

Essential Experience

• ● Experience in resource coordination, workforce planning, recruitment operations, delivery
• operations, or project support within a professional services or technology environment.
• ● Comfortable working US timezone hours (Eastern or Pacific overlap) from the Philippines
• on a sustained basis.
• ● Demonstrated ability to manage operational processes independently with limited
• supervision.
• ● Strong organisational, prioritisation, and follow-through skills within a fast-paced
• operational environment.
• ● Strong attention to detail, particularly in relation to workforce tracking, contractor
• management, reporting, and operational data accuracy.
• ● Proficiency with spreadsheets, reporting tools, and operational systems used to manage
• workforce, utilisation, or delivery data.
• ● Clear and professional written communication skills, with the ability to provide concise
• operational updates, reporting, and escalation summaries.
• ● Ability to proactively identify operational risks, blockers, or process gaps and escalate
• appropriately.
• ● Comfortable managing multiple concurrent workstreams across different stakeholders
• and operational priorities.
• ● High level of accountability, ownership, and operational reliability.

Desirable Experience

• ● Familiarity with PSA or resource management platforms such as Kantata, Mavenlink,
• Qody, or similar tools.
• ● Experience working within a global operations or multi-region delivery environment.
• ● Understanding of contractor lifecycle management, onboarding, extensions, and
• operational compliance tracking.
• ● Familiarity with Salesforce as a pipeline visibility and operational reporting tool.
• ● Experience producing operational dashboards, reporting packs, or workforce planning
• summaries.
• ● Exposure to technology consulting, cloud services, managed services, or digital
• transformation environments.