Technical Enablement Program Manager

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

Location: Remote or Toronto

Department: Learning & Development

Reports To: Vice President, Learning & Development

We are seeking a dynamic and strategic Technical Enablement Program Manager to lead the enablement efforts for portfolio offerings, sales conversion strategies, and technical sales readiness. This role will partner closely with Sales Leadership, Product Marketing, Product Management, Engineering and other stakeholders to ensure our Technical Go-to-Market Team are fully equipped to position, differentiate, and sell our solutions across the customer lifecycle.

Key Responsibilities

Technical Enablement

• Deliver technical training programs that cover architecture discussions, integrations, and technical differentiators.
• Work with Product Management and Engineering to translate technical capabilities into customer value for the Go-to-Market and technical partner teams.
• Maintain an up-to-date repository of technical FAQs, customer success stories, and demo guides.
• Work with peers to define and standardize demo environments, technical talk tracks, and solution walkthrough templates.