Order Management - Agent

Job Purpose : Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order management files as required.
• Use workflows on daily basis to manage shipments
• Monitor shipment reports to ensure total customer satisfaction
• Ensure timely clearance and delivery of freight to customer for Import shipments.
• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
• Ensure accurate and timely client and vendors billing
• Manage intercompany invoice payments (i.e. via AJAX report)
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
• College or University graduation or equivalent qualification
• Minimum one-year experience in logistics industry
• Microsoft Office skills (Word, Excel, Outlook...), PC skills
• Attention to detail
• English skill
• Communication skill
• Full time job contract
• Competitive salary
• Opportunity for promotion
• Friendly atmosphere among team
• Ability to develop
• Professional Training Plan
• Health insurance program
• Professional of working environment
• 14 annual leave days per year