Systems Specialist, Wholesale Systems

Who We Are

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success

Runner First

• We act in the best interest of the runner
• Word is Bond
• We do what we say we’ll do

Champion Heart

• We give our all in everything we do
• There is no “I” in Run
• We stay generous with our humanity

Keep Moving

• We find ways to move every day, because joy is kinetic!
• We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.

Your Job

The Runner Experience Systems Specialist is a key contributor responsible for the day‑to‑day administration, support, and continuous improvement of systems that enable Brooks’ customer and wholesale experiences. This role serves as a subject matter expert for assigned business systems, ensuring they operate reliably, accurately, and in alignment with operational and customer needs. You will work closely with cross‑functional partners in Runner Experience, Sales, Operations, Distribution, Finance, and IT to monitor system health, troubleshoot issues, support enhancements, and represent the Runner Experience perspective in system changes. This role is hands‑on and execution‑focused, with opportunities to specialize in one or more system areas while providing cross‑channel support as needed. When executed well, systems run smoothly with minimal disruption, issues are identified and resolved quickly, documentation is current and usable, and both internal teams and customers experience reliable, well‑supported processes.

Your Responsibilities

Wholesale Systems Support

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• Support product setup, catalog maintenance, and UPC management processes

Customer Compliance Support

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• Maintain customer vendor compliance profiles, requirements, and documentation
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• Support chargeback research, dispute preparation, and case tracking
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• Perform recurring audits to identify compliance gaps and escalation patterns
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• Document recurring compliance issues and support continuous improvement efforts

EDI Operations & Support

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• Monitor EDI transactions; triage errors and coordinate resolution with partners
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• Coordinate and execute EDI testing for new partners, changes, and upgrades
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• Maintain EDI partner documentation, mappings, and procedures
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• Support EDI onboarding activities and data validation

Systems Administration & Operational Support

• Provide daily administration and operational support for assigned business systems and related tools
• Monitor transaction and data flows; identify, investigate, and resolve system issues or escalate appropriately
• Serve as a primary point of contact for system questions and operational issues within Runner Experience
• Execute approved configuration updates and routine system maintenance following established change controls
• Partner with IT and business teams to support system stability, testing, and issue resolution

Issue Management & Continuous Improvement

• Log, track, and document incidents, root causes, and resolutions
• Identify recurring issues or process gaps and propose improvement opportunities
• Act as a customer and service advocate in projects impacting systems or processes
• Participate in UAT, regression testing, and post‑release validation

Documentation, Training & Change Support

• Maintain system documentation, SOPs, job aids, and process workflows
• Support training content development and updates as systems or processes evolve
• Assist with release communications and rollout coordination
• Ensure documentation and records are accurate, current, and accessible

Cross‑Functional Collaboration

• Work closely with Sales, Runner Experience, Operations, Finance, and IT partners
• Communicate clearly with both technical and non‑technical stakeholders
• Support additional projects and initiatives as assigned

Qualifications

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• Bachelor’s degree or equivalent combination of education and relevant experience
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• 1+ years of experience supporting business operations and/or business systems in a cross‑functional environment
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• Strong analytical and problem‑solving skills, with high attention to detail
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• Ability to manage multiple priorities in a fast‑paced operational environment
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• Strong written and verbal communication skills, including documentation
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• Comfort working with enterprise systems (e.g., ERP, OMS, CRM, WMS, B2B/B2C platforms)
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• Ability to work collaboratively across teams and functions
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• Demonstrated alignment with Brooks’ values and commitment to customer experience
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• Comfort working with technical partners (IT, vendors) and following structured testing/change processes

Preferred Qualifications

• 1+ years' experience in Wholesale Order Management or Systems Support

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• Understanding of Wholesale Order Order-to-Cash Lifecycle, and the systems that enable order processing
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• Experience with wholesale systems, EDI transactions (e.g., 850/855/856/810), and trading partner onboarding
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• Exposure to customer compliance programs, routing guides, labeling, or chargeback processes