Zonal Manager

Role Overview

The Zonal Manager will be responsible for managing a cluster of stores within an assigned geography, ensuring operational excellence, people development, customer satisfaction, and achievement of business targets.

The role requires a hands-on leader who can coach teams, drive accountability, solve operational challenges, and ensure stores consistently deliver strong business performance and customer experience.

Key Responsibilities

1. Operations Management

• Oversee day-to-day operations of all assigned stores.
• Ensure strict adherence to SOPs, operational processes, hygiene, food safety, and brand standards.
• Conduct regular store visits and operational reviews.
• Monitor and improve store audit scores and compliance standards.
• Ensure smooth opening, closing, staffing, and shift operations across stores.

1. Business & Revenue Performance

• Drive sales growth and profitability across the assigned cluster.
• Monitor key business KPIs including sales, productivity, average bill value, conversion, wastage, customer complaints, and store profitability.
• Identify business gaps and execute action plans to improve performance.
• Support and execute local store marketing initiatives.

1. People Leadership & Team Development

• Lead, mentor, and develop Store Managers and store teams.
• Build a strong performance-driven and customer-focused culture.
• Ensure manpower planning, roster management, and attrition control.
• Conduct regular performance reviews, coaching sessions, and training.
• Identify high-potential team members and build succession pipelines.

1. Customer Experience

• Ensure exceptional customer experience standards across all stores.
• Monitor customer feedback and implement corrective actions promptly.
• Drive consistency in product quality, speed of service, and hospitality.

1. Compliance & Audit

• Ensure compliance with company policies, FSSAI guidelines, and statutory requirements.
• Conduct regular operational, hygiene, and safety audits.
• Ensure proper inventory management and control mechanisms.

1. Cross-Functional Coordination

• Work closely with HR, Supply Chain, Finance, Training, and Marketing teams.
• Ensure timely reporting, MIS submissions, and issue escalations.
• Support new store launches, stabilisation, and operational expansion initiatives.

Desired Candidate Profile

• Strong leadership and people management skills
• High ownership and execution-oriented mindset
• Strong understanding of business and store economics
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and high-growth environment
• Hands-on approach with strong field presence

Qualifications & Experience

• Graduate / Postgraduate in Hotel Management, Business Administration, or related field
• 3–6 years of experience in QSR / Retail / F&B operations
• Experience managing multiple stores or clusters preferred
• Prior experience leading Store Managers / Area Managers is an advantage
• Why Join abCoffee?
• Opportunity to build and scale a category-defining consumer brand
• Fast-growth and high-ownership environment
• Career progression opportunities in operations leadership
• Work closely with senior leadership and expansion teams