Regional Manager

Role Overview

We are looking for a highly driven Regional Operations Manager to lead multi-unit restaurant operations across a designated region. The role requires a strong operations leader who can drive business performance, ensure operational excellence, develop teams, and deliver a consistent customer experience across multiple outlets.

The ideal candidate should have experience managing several restaurant locations within organized QSR, casual dining, or retail food service brands.

Key Responsibilities

Business & Operational Performance

• Own the P&L performance of assigned restaurants/outlets.
• Drive revenue growth, profitability, and cost optimization.
• Monitor daily, weekly, and monthly operational KPIs.
• Improve sales through local marketing initiatives and operational execution.
• Ensure achievement of business targets across all assigned stores.

Operations Excellence

• Maintain high standards of food quality, hygiene, safety, and service.
• Ensure SOP compliance across all locations.
• Conduct regular operational audits and implement corrective action plans.
• Drive consistency in guest experience.

Team Leadership

• Lead and coach Restaurant Managers and Store Managers.
• Build leadership capability through regular coaching and development.
• Drive employee engagement and retention.
• Identify succession plans for key operational roles.

Customer Experience

• Monitor customer satisfaction metrics.
• Resolve escalated customer concerns.
• Ensure excellent service standards across all outlets.

Financial Management

• Manage food cost, labour cost, wastage, and controllable expenses.
• Improve restaurant profitability.
• Analyse business reports and recommend improvement initiatives.

Compliance

• Ensure statutory, legal, and brand compliance.
• Maintain food safety and hygiene standards.
• Ensure adherence to audit requirements.

Stakeholder Management

• Collaborate with HR, Supply Chain, Marketing, Finance, and Training teams.
• Support new store openings and operational readiness.

Ideal Candidate Profile

Experience

• 7–10 years of experience in organized QSR, restaurant chains, or hospitality operations.
• Minimum 2–3 years managing multiple restaurant locations.
• Experience handling 8–20 outlets is preferred.
• Strong exposure to P&L management.
• Proven experience leading large operational teams.

Educational Qualification

• Graduate in Hotel Management (IHM or equivalent preferred).
• Degree/Diploma in Hospitality Management.

Success Metrics

• Achievement of sales and EBITDA targets
• Store profitability
• Customer satisfaction scores
• Audit and compliance scores
• Team retention and engagement
• Reduction in food and labour costs
• SOP adherence across all locations
• Successful execution of new store launches