Load Operations Representative (Remote - Philippines)

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

WHAT YOU GET TO DO...

• Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process
• Consistently meet performance expectations in service, and trackingIdentify and Report to key stakeholders any delays or issues with upcoming, active or passed loads
• Support customer specific service level agreements for our top shippersUse critical thinking to identify and forecast potential challenges with load operations
• Support and operate with urgency, the track and trace of shipments to ensure service expectations are met
• Proactively gather necessary information and drive urgency to our carrier partners on upcoming load events
• Manage communication and resolve load challenges when they arise
• Provide carrier feedback to the carrier rep to continuously improve our core operations, carrier experience and shipper needs
• Collaborate with team members on the Sales and Ops teams to provide a smooth delivery for our freight

YOU HAVE EXPERIENCE…

• Fluent in English - verbal and written
• 1+ years of experience within brokerage/logistics
• Succeeding with urgency
• Proven ability maintaining high levels of customer service
• Strong verbal and written communication skills
• Problem solving ability Out of the box thinker
• Familiarity with USA geography
• Go-getter attitude with the ability to come up with solutions to challenges
• Call center customer services experience a plus

WORKING AT LOADSMART

• Competitive monthly fixed compensation plus access hours paid (over 160 hours per month!)
• Signing bonus - because you will work remotely, you will use it as you like: to set up your home office, get a new laptop or buy that amazing coffee machine to make your days happier :)
• Work in the comfort of your own home.
• Career growth opportunities.
• An opportunity to work with a diverse, global community of 450+ individuals in a fast paced, high growth company.