Client Delivery Associate Director

About 2X: 2X is redefining how marketing gets done through a scalable, flexible, and deeply embedded Marketing as a Service ( MaaS ) model. We partner with some of the world’s leading B2B organizations to accelerate growth, improve operational efficiency, and drive measurable business outcomes. Our teams function as true extensions of our clients' marketing organizations — integrating strategy, execution, and data-driven decision making to create lasting impact. Role Overview: As a Client Delivery Associate Director (CDAD) , you provide strategic and operational leadership across a portfolio of client accounts. You oversee delivery performance, drive program and project management excellence, and ensure consistent execution that meets quality, scope, and client satisfaction standards. This role requires a balance of strategic oversight and hands-on program management leadership , ensuring your teams deliver measurable value and operational excellence that support account stability, retention, and growth. You will partner closely with Client Partners, Client Success Managers, and functional leads to embed disciplined project governance and continuous improvement across delivery teams. Your Key Responsibilities: - Own delivery performance across a portfolio of accounts, ensuring consistent execution quality, operational health, and adherence to delivery standards. - Lead moderately complex, multi-workstream delivery programs, integrating cross-functional teams and managing dependencies, change control, and sequencing to drive predictable outcomes. - Serve as the primary delivery authority for assigned accounts, making day-to-day delivery decisions and escalating only when defined thresholds are met. - Partner closely with Client Partners and Client Success Managers to align delivery execution with strategic client priorities, value realization goals, and expansion readiness. - Lead regular delivery health reviews, proactively identifying risks, utilization issues, and quality gaps before they escalate. - Partner with Client Health & Risk to ensure Client Health Score accuracy, contribute delivery insights, and support risk mitigation or recovery motions when required . - Implement and refine delivery governance cadences, including account reviews, performance scorecards, and delivery retrospectives. - Present delivery performance, optimization recommendations, and execution insights in client-facing forums, including QBRs and strategic reviews as appropriate . - Coordinate resourcing, workflow prioritization, and delivery sequencing across teams to maintain momentum, manage constraints, and protect client confidence. - Coach Delivery Managers and Coordinators to strengthen execution discipline, QA rigor, escalation judgment, and proactive risk management. - Anticipate resource gaps, process inefficiencies, and execution risks; lead structured resolution plans and guide teams through clear decision-making. - Champion operational improvements by standardizing best practices, delivery models, and process enhancements that improve scalability and efficiency. - Contribute delivery insights to strategic planning, value realization, and growth conversations led by CPs and CSMs. Your Mindset Client-Obsessed: Anchored in creating measurable value for clients through operational excellence and proactive delivery leadership. Strategic & Analytical : Connects delivery performance with business outcomes and retention goals. Process-Oriented : Instills structure and discipline in program execution across teams. Empowering Leader : Coaches, mentors, and builds high-performing teams. Collaborative : Operates effectively across global functions and time zones to ensure seamless execution. Growth-Minded : Continuously improves processes and champions innovation. Core Success Metrics - Net Revenue Retention ( portfolio-level impact ) - Client NPS & Satisfaction ( function-level ownership) - Delivery Quality, SLA Adherence, and Escalation Resolution Your Qualifications - 7–9 years of experience in client delivery, marketing operations, or project/program management roles. - Proven track record in managing multi-account delivery portfolios or large-scale client engagements. - Demonstrated mastery of program and project management methodologies (agile, waterfall, or hybrid) to deliver complex, cross-functional marketing initiatives. - Strong experience leading distributed delivery teams and managing interdependencies across practices. - Skilled in stakeholder engagement, escalation management, and performance reporting. - Advanced use of project management tools and data dashboards for visibility and governance. - Excellent communication and leadership skills across multiple levels of stakeholders. - Formal training or certification in project/ program management (e.g., PMP, PMI-ACP, PRINCE2, or equivalent) preferred.