Manila - CSR/TSR

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and

concerns.

• Providing accurate and timely information to customers about products and services, pricing, and

promotions, while actively seeking opportunities to upsell.

• Handling customer objections and concerns with empathy and professionalism and working to

address them to close the sale.

• Documenting all customer interactions and details of inquiries, issues, and sales in the company's

CRM system.

• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
• Maintaining a high level of knowledge about the company's products and services, as well as

industry trends and best practices.