About The Role

The Vendor Quality Specialist is responsible for monitoring, evaluating, and improving the performance, compliance, and overall quality of third-party vendors supporting the company’s transportation and logistics operations. They serve as a liaison between internal stakeholders and external service providers to ensure vendors meet established service, quality, safety, and operational standards. They analyze performance metrics, investigate service issues, conduct audits, identify continuous improvement opportunities, and drive vendor accountability. They work cross-functionally with Operations, Procurement, Customer Service, Safety, Finance, and other business partners to support vendor performance objectives and customer expectations.

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