About The Role

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries. Oversee the most complex problem resolution issues and escalations; typically works with larger, more complex accounts.
Take customer orders either directly from customers or account managers.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
Process purchase orders, coordinate account credits and maintain customer data.
Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

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Customer Service Representative