About The Role

Responsible for overall performance and management of the team assigned.
Responsible for 2-3 projects, concurrently
People management that includes the responsibility of performance evaluation, training, discipline, and career pathing of all team members
Proactive communication with clients, ensuring all client requirements are met and reports are submitted on time.
Set goals for team members and communicate with the team.
Ensuring all the key metrics are met including productivity, utilization, quality score, attendance, and adherence to timelines.
Management Reporting: - Reports required by management relating to performance, costs, efficiency, and utilization are shared with stakeholders on time.
Actively work on skill development, engagement, and retention of team members
Responsible for upskilling and training the team members

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Manager