Bilingual Virtual Medical Assistant (Insurance Verification & Patient Coordination)

Job Title: Bilingual Virtual Medical Assistant – Patient Support & Insurance Verification

Language: English & Spanish

Job Overview

Our client, a mental health practice, is seeking a reliable and detail-oriented Virtual Medical Assistant to support front desk and administrative operations.

The ideal candidate will have experience in healthcare administration, strong communication skills, and the ability to work effectively with sensitive patient populations, including individuals in mental health and addiction care. This role heavily involves administrative tasks, patient coordination, insurance verification, and communication.

Key Responsibilities

Front Desk & Patient Communication

• Answer inbound phone calls and respond to patient inquiries professionally
• Manage SMS/text communication with patients
• Respond to emails and maintain communication workflows
• Confirm upcoming appointments and handle rescheduling

Scheduling & Coordination

• Schedule patient appointments accurately
• Coordinate calendars and manage provider availability Insurance & Eligibility
• Verify insurance eligibility using EOBs
• Determine co-pays, deductibles, and coverage details
• Work within RCM tools to check benefits

Clinical & Administrative Support

• Administer pre-appointment assessments (e.g., PHQ-9)
• Ensure patient forms are completed prior to visits
• Maintain accurate patient records and documentation

General Administrative Tasks

• Manage inboxes and communication channels
• Support overall front-office workflows

Required Experience & Skills

Prior experience as a Virtual Medical Assistant or in healthcare administration

Strong understanding of

• o Insurance verification
• o EOB interpretation (co-pays, deductibles)
• Experience handling high-volume patient communication (calls, texts, emails)
• Excellent verbal and written English communication skills
• Strong organizational and multitasking abilities
• Ability to handle sensitive patient interactions with professionalism and empathy

Preferred Qualifications

Experience in mental health or behavioral health environments (highly preferred)

Familiarity with the following tools

• o Valant EMR
• o Weave (phone/text platform) o Valentree
• o CareCloud

Work Setup

• Fully remote role
• Fast-paced, patient-focused environment