Head of L2/L3

The Head of L2/L3 leads SCOR’s global second- and third-line support and build activities in Operations, ensuring stable, secure, and high-performing IT services across workplace, infrastructure, cloud, and business-critical platforms. The role manages expert support teams responsible for incident resolution, root-cause analysis, problem management, and service restoration across on-premise and Microsoft Azure environments.

This position establishes operational discipline, escalation governance, knowledge management, and continuous improvement practices to deliver resilient services, reduce recurring issues, and enhance end-user experience.

Working closely with L1, engineering, security, application, and vendor teams, the Head of L2/L3 ensures effective end-to-end support execution, strong service quality, and operational readiness across the enterprise.