Front Office Manager

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Assists with managing all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s).
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and report guest concerns.
• Other duties as assigned.

Responsibilities

Responsible to rotate between Front Desk, Night Audit, and Housekeeping Departments perform work functions in accordance with hotel and franchise standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year of front office management experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Knowledge of local activities and attractions appropriate for clientele.