Cage & Player Services Supervisor - Full Time (Tropicana Laughlin)

Join the Caesars Entertainment Family

Why Harrah’s Laughlin Is the Employer of Choice!

At Harrah's, our Cage & Player Services team brings warm hospitality to guests from sunrise to late night. When you join us, you’re stepping into a company that values teamwork, growth, and the kind of Family‑Style Service that makes every guest feel right at home.

What Sets Us Apart

• Bachelor’s Degree for FREE through Caesars Entertainment & university partners
• Student Loan Debt Assistance
• People‑First Culture where every team member is valued
• Affordable Medical, Dental & Vision Plans
• 401(k) with Company Match
• Paid Time Off
• Exclusive Discounts on dining, hotel stays, entertainment, and more

Cage & Player Services Supervisor – Tropicana Laughlin

Summary

The Shift Supervisor is responsible for supervising all phases of the Cage during an assigned shift, and providing Caesars Entertainment’s legendary Family Style Service.

What You’ll Do

• Oversee all cage operations including cash handling, credit issuance, chip accountability, and regulatory compliance
• Supervise Caesars Rewards desk and ensure seamless integration of guest loyalty programs
• Train and mentor team members to deliver exceptional customer service aligned with the resort’s Family-Style hospitality values
• Ensure accurate reconciliation of transactions, prepare daily reports, and maintain secure asset controls
• Support guest relations by resolving issues promptly and professionally
• Collaborate with other departments to enhance guest experiences and meet property standards
• Monitor shift staffing levels, delegate responsibilities, and lead by example in a fast-paced environment
• Prior experience in cage operations, cashiering, or guest services (preferably within the gaming or hospitality industry)
• Strong understanding of Caesars Rewards program or similar loyalty systems
• Proven leadership skills with the ability to motivate and manage a team
• Excellent communication and problem-solving abilities
• Familiarity with AML Title 31 regulations and internal control procedures
• Ability to work flexible shifts, including weekends and holidays
• High school diploma or equivalent (college coursework in hospitality or business is a plus)
• Ability to stand for long periods
• Excellent math skills
• Fluent in English for effective communication
• Availability for nights, weekends, and holidays
• Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any.
• Must be able to effectively communicate in English.
• Must be able to read and write simple lists, interoffice memorandums, and business correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Working knowledge of Microsoft Office products.

Be Part of Something Legendary

If you’re ready to bring your hospitality skills, energy, and teamwork to Harrah’s & Tropicana Laughlin, we’d be proud to welcome you to the Caesars Entertainment family.