Associate Customer Success Manager (Graduate)

The Role

We are seeking an ambitious and commercially minded Associate Customer Success Manager to join our London team. This is an excellent opportunity for a graduate or early-career professional looking to build a career in enterprise SaaS, financial technology, and client relationship management.

As an Associate Customer Success Manager, you will support a portfolio of enterprise customers, helping them maximize the value of the TRG Screen platform. Working closely with Sales, Technical Solutions, Professional Services, and Managed Services, you will contribute to delivering a seamless customer experience that drives adoption, satisfaction, retention, and long-term growth.

You will develop a strong understanding of customer objectives and support the execution of structured success plans, helping track KPIs, monitor account health, and identify opportunities to strengthen engagement. You will also play an important role in capturing customer feedback and collaborating cross-functionally to continuously enhance our products and services.

Our Customer Success team acts as a strategic partner and trusted advisor to global clients operating in complex, highly regulated markets. We pride ourselves on being proactive, collaborative, and client-focused — supporting one another to ensure both customer and team success.

This role offers meaningful exposure to enterprise stakeholders, structured development within a high-growth technology business, and a clear pathway for progression within Customer Success.

Responsibilities

• Support the management of a named portfolio of customer accounts under the guidance of senior Customer Success Managers.
• Assist in developing and maintaining customer success plans aligned to client objectives.
• Track account health metrics and identify potential risks or growth opportunities.
• Prepare materials and support regular customer check-ins and Business Reviews.
• Partner cross-functionally to resolve queries and ensure timely follow-up.
• Translate product functionality into clear, value-driven use cases for clients.
• Maintain accurate account records within CRM and Customer Success platforms (e.g., Salesforce, Gainsight).

Skills and Qualifications

Required

• Recent graduate or up to 1 year of experience in a customer-facing, account support, or SaaS-related role.
• Strong communication skills, both written and verbal.
• Highly organised with strong attention to detail.
• Analytical mindset with the ability to interpret data and identify trends.
• Professional, confident, and comfortable engaging with stakeholders.
• Proficiency in Microsoft Office (particularly Excel and PowerPoint).

Desirable

• Internship or placement experience within SaaS, financial services, or a regulated environment.
• Exposure to CRM or customer success platforms such as Salesforce or Gainsight.
• Willing to travel occasionally (up to ~15–25%) for customer or internal meetings as required.