AI Identity and Access Management Consulting Director

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

The Consulting Director, AI Identity & Access Management (IAM) is a strategic and hands-on leader responsible for advancing CNA’s modern IAM capabilities through the application of artificial intelligence, automation, and next-generation identity governance.

This role focuses on governing AI agents as non-human identities, driving intelligent automation, and improving end-user experience across IAM services. The position partners across Security, AI Governance, Engineering, and Business teams to ensure AI-enabled identity solutions are secure, scalable, and aligned with enterprise governance standards.

JOB DESCRIPTION

Key Responsibilities

AI Identity Governance (Core Pillar)

• Lead the design and implementation of AI Agent Identity Governance, ensuring all agents are treated as first-class non-human identities with defined ownership, lifecycle, and access controls.
• Establish and operationalize controls for:
• Identity registration, ownership, and accountability
• Secure authentication and credential management
• Fine-grained authorization and least privilege enforcement
• Auditability and traceability of all agent actions
• Define and enforce separation of user vs. agent identity context to reduce risk and blast radius.
• Accelerate the adoption of AI usage in the IAM space
• Partner with AI Governance, Security, Legal, and Compliance teams to align with enterprise AI policy and approval processes.

AI-Driven IAM Transformation & Automation

• Drive adoption of AI-powered IAM capabilities, including:
• Intelligent role mining and access optimization
• Unified identity risk scoring
• Automated access decisioning and lifecycle workflows
• AI-enabled identity analytics and anomaly detection
• Identify and implement opportunities to eliminate manual processes across provisioning, certification, and access reviews.
• Leverage AI and orchestration tools to deliver scale, consistency, and auditability in IAM operations.

End User Experience & Self-Service Innovation

• Improve IAM user experience through AI-driven solutions such as:
• Identity chatbots and virtual assistants
• Simplified access request workflows
• Proactive identity insights and guidance for users
• Reduce friction while maintaining strong security controls and compliance posture.

Strategy, Architecture & Innovation

• Define the enterprise roadmap for AI in IAM, aligned to broader IAM strategy and security priorities.
• Evaluate and integrate emerging capabilities across Okta, SailPoint, CyberArk, cloud platforms, and AI ecosystems.
• Create reference architectures and standards for:
• AI agent identity lifecycle management
• Secure AI integrations with IAM platforms
• Scalable identity models for human and non-human identities
• Act as a thought leader and advisor to senior leadership on AI + IAM strategy.

Required Qualifications

• 10+ years in Identity & Access Management, Security Architecture, or related domain
• Demonstrated experience with IAM platforms such as (Okta, SailPoint, CyberArk, cloud IAM)
• Experience with automation, orchestration, or AI-enabled solutions within security or IT operations
• Strong understanding of:
• Identity lifecycle management
• RBAC/ABAC and least privilege models
• Authentication and authorization frameworks
• Audit and regulatory requirements
• Ability to operate both strategically and hands-on across architecture and execution

Preferred Qualifications

• Experience with AI/ML, GenAI, or agentic systems in enterprise environments
• Familiarity with AI governance frameworks and model risk considerations
• Experience integrating IAM with cloud, APIs, and developer ecosystems
• Background in building automation or AI-driven operational solutions

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I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com .

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page .

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com