Telesales and Retention Manager

To lead and deliver the telesales and retention strategy for VFQ, driving revenue growth, customer value, profit margin improvement, and churn reduction through high-performing onshore teams and external partners. The role is a critical commercial enabler, directly influencing sales, base management, customer retention, and overall business performance, with an approximate 30% contribution towards the success of the overall commercial function. Revenue and margin impact is delivered through converting qualified leads into new sales, driving pre-to-post migrations, plan upgrades, device and fixed sales, cross-sell and upsell opportunities, and retaining high-value customers by reducing churn and protecting recurring revenue. The person on the role has to contributes to stronger profit margins by prioritising higher-value customer segments, improving sales productivity, optimising channel performance, and delivering revenue through a cost-efficient sales and retention model. By convertin