About The Role

We are looking for an experienced Infrastructure Service Delivery Manager to lead the delivery and governance of IT Infrastructure Managed Services across multiple technology towers. The role is responsible for ensuring service excellence, operational stability, SLA compliance, customer satisfaction, financial performance, resource management, and continuous service improvement.

The ideal candidate should have strong experience managing enterprise infrastructure operations, customer relationships, service reviews, escalations, and transformation initiatives involving cloud, network, server, storage, security, and end-user services.

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