Vice President, U.S. Service Management

Position Overview

Reporting to the Senior Vice President - IT Service Management, the Vice President, U.S. Service Management is a member of the Group ITSM leadership team, this position shapes and drives the service management strategy across the U.S. region.

In collaboration with the U.S. CIO Delivery Teams, the Vice President, U.S. Service Management aligns service management practices with business objectives, embedding service requirements throughout the technology lifecycle, from planning and design to implementation and support. This role also involves working with SD&T and Change Management functions to ensure seamless transitions from delivery to operations.