Data Center Site Operations Team Lead ((ST Telemedia Global Data Centres (STT GDC) Philippines)

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Manages and services large-scale 'in-country' data center infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client’s requirements ensuring great customer experience at all times while also taking guidance and complying with STT GDC GDCO policies and standards. Support and ensure smooth 24x7 running of the operations in the 'in-country' data center. Acts as Level 2 escalation point by overseeing and resolving all onsite operational incidents and major issues, responding & performing remote requests within SLA. Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment. Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc. Implements best-in-class DC operations based on ITIL and industry practices. Delivers ITIL compliance process conformance for incident, problem and change management. Ensures effective implementations of safety, security and customer support policies and procedures. Coordinates and provides support to contractors and vendors as well as inspecting ongoing and completed works. Plans and supports all preventive and reactive maintenance activities with little to no disruption to the company's services. Participates and supports internal and external audits for internal stakeholders and customers. Generates accurate and regular reports as required. Any other duties or projects as assigned by the management. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.