Field Services Vendor Manager

Reporting To: Field Services Team Lead

Subordinates: None

Suitable For 3-5 years of industry experience

Job Functions

• Field Services Vendor Management's role is to source, assess, on-board new service
• partners and off-board uncooperative service partners for TRT.
• It is the responsibility of FS-VM to recruit quality service partners and develop strategic
• relationships with them to align with TRT’s strategies and objectives.

Workflow

• Proactive sourcing & onboarding of service partners on the assigned region making

sure that they are within the market value.

• Offboarding of inactive service partners
• Annual renewal of service partner contracts
• Handle the SeP sourcing task for within the ASSC process for transition of new

• customers.
• o On board at least 3 service partners (SePs) per customer location within 1
• hour radius within the span of the 30-days transition period.

• Arrange block of hours purchase for the trusted SePs with spare parts.

Deliverables Required

• Maintain a minimum of 3 active service partners per customer location
• Onboarding of 5 Service Partners per week with complete contract and within the

market value.

• All answers from service partners related to onboarding, contracts and offboarding

are answered the same day.

• Able to elaborate to service partner the potential scope of work and SLA

expectations.

• Negotiate with new service partners for the rates to be below the market value
• Close the ASSC tasks within 21 days.
• No inactive service partners are in SPDB (Service Partner Databa

Requirements

• Excellent negotiation skills
• Excellent in MS Excel, and Outlook
• Prior experience in business development, sales, partnerships, community

management, and other relevant roles

• Strong written and verbal communication skills, ability to communicate with

individuals from a variety of countries and locations.

• Must have 1 year of experience handling IT system hardware break fix
• Willing to work in day, mid or night schedule depending on reginal assignment.
• Work remotely