Customer Support Specialist (Locator Support)

Role: (Remote / Full-Time)

Locations: Metro Manila, Central Visayas, Davao Region

Schedule: US Central Time

We’re looking for a Customer Support Specialist to assist clients using our software platform.

This role is primarily chat-based, with email and phone support as needed. You'll be interacting directly with clients, so clear and confident English communication, both written and spoken, is essential.

We’re looking for someone who can learn quickly, think clearly, and explain things in a simple way.

Responsibilities

• Provide customer support primarily through chat (with occasional email or calls if needed)
• Guide users step-by-step on how to use the platform
• Answer questions and troubleshoot common issues
• Explain features clearly and in simple terms
• Escalate more complex issues when needed
• 2+ years of customer support or BPO experience
• Experience supporting English-speaking customers
• Phone support experience is required — this role needs confident, polished spoken English with clients, and phone experience shows you've communicated directly with clients by voice, not only through chat or email
• Strong English communication skills (both verbal and written) are required — you should be comfortable speaking directly with clients when needed
• Comfortable learning new systems quickly
• Able to explain things in a simple, step-by-step way
• Patient, helpful, and detail-oriented

Please apply only if the salary range of PHP 35,000 – 40,000 aligns with your expectations.

Important

This role involves learning a new platform and guiding users through it.

We’re looking for candidates who are

• Quick learners
• Clear communicators
• Comfortable figuring things out independently
• 100% remote / home-based work
• Monthly salary: PHP 35,000 – 40,000
• Collaborative and supportive team