Apprentice-Technical Support Engineer

Purpose

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management.

Functions

ESSENTIAL

• Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.
• Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
• Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
• Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
• Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
• Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.
• Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
• Identify, Evaluate, and Interpret trends for detailed analysis of data.

NON-ESSENTIAL

• Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.
• Undertake continuous improvement training programs and specific projects as instructed by management.
• Assist Engineers with all technical support functions.
• Handle escalated queries from Administrators.
• Assist with any other duties as and when required.

Knowledge, Skills, Abilities and Other Characteristics

• Excellent Verbal & Written Communication Skills in English
• Creative thinking and team work skills
• Possessing a proactive, positive, “can-do” attitude
• Gives and receives constructive feedback.
• Able to perform multitasking.
• Ensures that others involved in a project or effort are kept informed about developments and plans

Qualifications

REQUIRED

• B. Tech in Electronics /Electrical/Mechanical Engineering
• Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
• Knowledge of MS-Office and computer fundamentals
• Must be willing to Work from office as and when needed.