Client Support Associate

Entertainment Travel Associates is seeking a motivated and detail-oriented Client Support Associate to join our growing team in Atlanta, GA. In this role, you will serve as a key point of contact for clients, providing exceptional support, resolving inquiries, and ensuring a seamless customer experience. This position is ideal for individuals who enjoy problem-solving, communication, and working in a fast-paced, team-oriented environment.

Responsibilities

• Provide professional and timely support to clients via phone, email, and internal communication channels.
• Assist clients with questions regarding services, bookings, and account information.
• Resolve customer concerns with efficiency and a customer-focused approach.
• Maintain accurate client records and update information in company systems.
• Coordinate with internal departments to ensure prompt issue resolution.
• Process requests, documentation, and follow-up communications accurately.
• Build positive relationships by delivering exceptional customer service.
• Contribute to maintaining high standards of client satisfaction and service quality
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Positive attitude with a customer-first mindset.
• Ability to work both independently and collaboratively.
• Attention to detail and strong problem-solving skills.
• Basic computer proficiency and the ability to learn new software systems.
• Professional demeanor with a commitment to delivering outstanding service.
• Competitive Salary: $37,000 – $41,000 annually.
• Career growth and advancement opportunities.
• Comprehensive training and ongoing professional development.
• Supportive, collaborative, and inclusive work environment.
• Opportunity to develop valuable customer service and communication skills.
• Stable full-time position with long-term career potential.
• Performance-based recognition and advancement opportunities.