Senior Operations Manager

ABOUT ABODE MONEY

Abode Money is building the financial home for your home.

Our mission is simple: Make homeownership more affordable for everyday homeowners. We’re using AI to automate the hard parts of saving on home costs such as property tax, insurance, utilities and more.

We see a future where AI does the heavy lifting for homeowners (analyzing data, fetching documents, filling forms) - so homeowners can avoid headaches and live more affordably. No one is doing this today, and we see creating an ongoing relationship with homeowners as a massive gap in the market.

We have incredible backers, including Core VC, Drive Capital, Sequoia and 81 Collection.

THE ROLE

• We’re looking for a highly autonomous utility player to lead operations initiatives. This role will work closely with the CEO and COO.
• This role is built for someone who wants real ownership, thrives on accountability, is deeply data-oriented, and will run through walls to get the job done.

WHAT YOU’LL DO

• Own 0-to-1 Launches: Lead new market and operational launches from ambiguity to execution, building the playbooks, workflows, and systems needed to scale.
• Shape Product from the Front Lines: Translate customer pain points, contractor workflows, and county-specific edge cases into clear product requirements that help engineering build faster, more accurate, and more scalable tools.
• Operations Swiss Army Knife: Take on ambiguous, high-impact problems and drive them to completion with urgency, ownership, and data-backed decision-making.
• Manage Appeals Filing at Scale: Own the full appeals filing process across counties, ensuring accuracy, timeliness, and compliance while managing a team of 5+ contractors.
• Translate Regulations into Action: Research and interpret local property tax regulations, create clear customer-facing guides, and surface local nuances to the product and engineering teams.

WHO YOU ARE

• You are a natural owner who thrives in fast-paced, ambiguous environments.
• You are strategic and analytical, but confident in making decisions with imperfect information.
• You are a strong communicator who can influence and rally cross-functional teams.
• You are biased toward action and unafraid to get your hands dirty.
• You are low-ego and high-accountability. Your work - not your volume - builds your reputation.

BASIC QUALIFICATIONS

• You’re in Austin or willing to relocate. We’re in-person 4 days a week.
• You have 3+ years of experience in consulting, banking, product, operations, or early-stage startups.
• You have a track record of taking projects from idea to execution independently.
• You are Proficient with AI (ChatGPT, Gemini) and data (Excel/Google, SQL) tools.

OUR CORE VALUES

• Take ownership. Single-threaded autonomy is the best way to build with accountability. Getting from 90% to 100% is an under-appreciated skill in a startup, but it’s what moves the needle.
• Move fast. Be decisive. Learn quickly. Iterate relentlessly. Speed is our advantage—never let perfection slow progress. Build so no one can catch us.
• Be resourceful. We accomplish more with less. Constraint breeds resourcefulness and invention. No matter the challenge, you always find a way. No one says, “That’s not my job.”
• Challenge convention. Be creative. Question existing solutions to fix broken systems. And stand out. The world is full of noise, so think boldly and be different.
• Measure everything. Data is our truth. We quantify instincts, validate decisions, and track what matters. If we can measure it, we can improve it.