Senior Customer Care Representative

Work Flexibility: Remote or Hybrid or Onsite

At Stryker, we hire for potential, mindset, and drive — not just what’s written on a resume. Some of our strongest performers have come from backgrounds in customer service, healthcare administration, hospitality, retail, and other fast-paced, people-focused industries.

If you’re looking to grow your career in medical technology and make a meaningful impact, this could be the opportunity you’ve been waiting for.

About The Role

As a Senior Customer Care Representative , You’ll be the go-to person for complex enquiries, process improvement, and operational excellence — someone the team relies on to solve problems, drive consistency, and elevate the customer experience every day.

Your responsibilities will include

• Act as the escalation point for complex customer enquiries, delivering timely and effective resolutions.
• Identify trends, recurring issues, and opportunities to improve service delivery and team efficiency.
• Drive continuous improvement initiatives that enhance quality, accuracy, and customer outcomes.
• Support compliance and audit readiness through strong process governance and documentation management.
• Partner closely with leaders and cross-functional teams to share knowledge, improve workflows, and embed best practices across Customer Care.

Who You Are

You’re someone who naturally takes ownership . People come to you because you’re calm under pressure, solutions-focused, and know how to navigate complexity with confidence.

You’’ll bring

• Experience handling escalations or complex customer enquiries within a customer service or operations environment.
• Strong problem-solving skills with the ability to think critically and make decisions confidently.
• Exposure to process improvement, compliance, or operational support activities will be highly regarded.
• Excellent communication skills and the ability to build credibility with both customers and internal stakeholders.

Requirements

• Full Australian working rights

Why Join Us?

When you join us, you’re joining a mission to improve patient outcomes every day — but that’s just the beginning. You’ll also enjoy a supportive environment where you can grow your career and make a real impact.

Some of our benefits include

• Health care, financial wellbeing, and insurance options to help you stay healthy and secure
• Ongoing training and career development opportunities so you can keep growing
• Paid parental leave and volunteer days to support your life outside of work

• If you’re interested in applying for the role, please include a few lines at the top of your CV answering: “Why do you want to join Stryker?”
• If this sounds like the right opportunity for you, we’d love to hear from you.
• Travel Percentage: None