Chore-Time Area Technical Service Manager

Job Title Business Unit Department Reports To

Area Technical Service Manager Chore-Time Service North American Sales Manager

BU Location BU Acceptance Approved By: Date Approved

Milford, IN

Overall Purpose: Why the Job Exists & What You Will Do

• Provide technical support and assistance to distributors in a defined geographic area for egg and poultry equipment they purchase from Chore-Time.
• Essential Job Functions & Expected Outcomes: Your Accountabilities in the Role

• Train growers and distributors on Chore-Time full product line, includes but not limited to ventilation products, controls, feeding systems, watering systems, nesting and heating products. 10%
• Work with distributors to provide warranty support for CTB Products, strive to be fair but firm and maintain proper documentation. 5%
• Support Sales/Engineering Staff by conducting new product introductions with schools, training on site and follow-up service. 15%
• Learn and apply written and verbal communications by using proper documentation to report from the field with concise reporting forms currently used at CTB. 10%
• Attend functions to support or represent Chore-Time such as trade shows, open house, or local and state poultry meetings. 5%
• Develop professional phone skills to better assist growers, and distributors with trouble shooting by phone. 35%
• Respond to Integrator requests for training and support with manuals, mini seminars or specialized schools for Chore-Time products. 10%
• Provide required documentation and reports, Product Action Form, Warranty requests, Expense Forms, Activities. 5%
• Maintain company owned service truck and provided tools and test equipment in top shape. 5%

The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any item with or without notice.

Position Requirements

• Education: BS degree or 4 years of technical service experience and public relations equivalent
• Experience: Technical service troubleshooting, public relations, planning, coordinating
• Certification(s):
• Functional Skills: Customer service and public relations experience a plus; strong organization skills; ability to understand or learn circuitry, computer networking, and local network setup; electronic, electrical, and ventilation controls experience a plus; solid mechanical aptitude that is detailed and analytically needed.
• Technology Aptitude/Skills: Experience with Microsoft Office; some knowledge of communications - based computer software, apps, and server installations. Ability to use technology for onsite and virtual training and problem solving.
• Communication Skills: Verbal and written communication skills in English. Ability to train and help others with mechanical problems.
• Leadership/Behaviors: Solid collaboration skills internally and externally. Ability to listen to ideas and implement the best enhancements. Ability to learn quickly, have high energy to be self-driven, is positive, can conceptualize, and initiate projects effectively. Versatility and flexibility are key to perform various portions of multitasking across projects and issues.
• Culture Match Behaviors: Casual, informal environment that encourages cross-functional dialogue.

Core Values that Apply to All Positions

• Integrity in all things
• Customers are why we exist
• Profitability is a must
• Excellence in all we do
• People make the difference

Equipment Used

• Company ½ ton pickup
• Laptop PC
• Voltage meter/earth to ground meters
• Common hand tools and power tools
• Common electrical hand tools

Physical Requirements to Perform Essential Functions

• Ability to sit and operate motorized equipment as needed for the role
• Ability to use hands and fingers to operate hand tools/equipment and machinery as needed throughout the day
• Ability to stand for up to 7+ hours a day
• Ability to operate keyboard and view computer screen for up to 2+ hours per day
• Ability to write ideas/information in a logical flow for 2+ hours per day
• Cognitive and reasoning ability to read, review and interpret work orders or processes on a frequent basis
• Ability to read and respond on an on-going basis daily due to nature of the work
• Ability to talk and communicate with others via phone, in-person, and computer on-going
• Ability to listen to others, problem-solve, and respond accordingly throughout the day
• Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, climb, crouch, twist, push, pull, and carry items frequently
• Lift up to 50 lbs.

Environmental Conditions & Travel

• The employee is regularly exposed to a manufacturing environment where the noise level is moderate to high and personal protective equipment such as hard hats, safety glasses, ear plugs, and steel toed shoes are required.
• This position may face exposure to some high-heat areas, variances in temperature, exposure to smells, fumes, working around mechanical parts.
• Travel: Limited

I have reviewed and understand the above job description. I understand that the company may change this job description as it deems necessary and at its discretion. I also understand that a copy of this job description is available to me through request to my manager or Human Resources department.

Employee Name (Print) Employee Signature Date