Senior Product Trainer - Training Center Lead

Customer Training Delivery

• Deliver instructor-led training (ILT/VILT).
• Conduct virtual training across U.S. time zones.
• Deliver in-person, cohort-based customer onboarding and enablement programs.
• Facilitate hands-on labs, guided exercises, and scenario-based learning.

GovCon Enablement

• Deliver GovCon-focused training aligned with FAR/DFARS compliance.
• Train customers on GovCon contracting workflows.
• Translate platform capabilities into real-world GovCon use cases.
• Serve as a credible, domain-aligned presenter during customer-facing training sessions.

Cross-Functional Collaboration

• Partner with Professional Services, Product Management, and Customer Success to align training with customer and business needs.
• Independently address domain questions, workflow scenarios, and training escalations.
• Support high-touch customer enablement requiring close coordination with Services and delivery teams.

Training Center Operations

• Manage training schedules and cohort planning.
• Coordinate instructor-led sessions across multiple programs and time zones.
• Optimize trainer utilization and batch planning.
• Support development and continuous improvement of training materials, labs, scenarios, and cohort-based learning programs.
• Serve as the primary Academy point of contact for training center operations.