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Director, Solutions Advisory

Icertis · United States

Customer SuccessExecutive LevelQuick applyfull-timeabout 6 hours ago

About The Role

To fill later

  • Solution Advisory:

Provide expert demonstrations on SAP Ariba + Icertis products, including our Generative AI solutions, helping prospects and clients leverage solutions to meet their business needs. Focus on a tell-show-tell and value-based delivery.

Collaborate with internal teams to develop and implement the right sales strategy to meet customer requirements.

  • Customer-Centric Approach:

Proven ability to understand customer pain points, articulate value propositions effectively, and leverage this understanding to create impactful solutions.

  • Cross-Functional Collaboration

Experience collaborating with Sales, Product Marketing, and Product Management teams, translating industry insights into actionable plans aligned with company objectives.

  • Market Insights
  • Stay informed about industry trends, AI product updates, and competitive landscape to inform strategic decisions.
  • Identify new business opportunities and areas for growth within the Icertis ecosystem, including our Agentic platform.
  • Client Engagement:
  • Engage with key stakeholders within prospects and clients to understand their requirements and challenges, ensuring our solutions meet their expectations.
  • Drive customer success initiatives to enhance satisfaction and retention.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) to measure the effectiveness of partnerships and solution delivery.
  • Report on progress and outcomes to executive leadership.

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