Senior Director, Legal Engineering

What You’ll Be Doing

• Customer Consultant – Partner with customers to understand their legal and operational needs and translate them into effective platform solutions.
• Customer Coach – Guide customers in getting the most out of the Icertis platform by sharing best practices and driving strong product adoption.
• Customer Success Partner – Support customers as they implement AI-powered playbooks and prompts through testing, iteration, and continuous improvement.
• Product Advisor – Bring insights from customer engagements back to the product team to help shape product enhancements, roadmap priorities, and strategic direction.
• Team Builder – Play a key role in building and scaling our Legal AI Center of Excellence, helping develop processes, knowledge, and best practices for the team.