About The Role

Perform detailed root cause analysis to issues generated by onsite handlers, in compliance with the required lead-time and internal standards processes (DAO, IAQ, FAQ, etc).
Handle technical communication with assigned Key/Focus Account customer(s) and follow up on technical subjects (issues or/and new request).
Participate to product's performance and quality improvement as well as handler's evaluation.
Close loop tech support's findings on new or existing products, with relevent teams (Engineering, Sales Support, Indus, CPJM, Assembly) for issue solving and avoid issue repeating.

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Technical Support Specialist