Principal Field Applications Engineer

Job Summary

Technical support of optical network Transmission and Transport products for North American and European customers. Responsibilities include but not limited to:

• Support of customer lab trials and pre-sales technical inquiries
• Priority assessment of customer field issues teams
• Coordinating with front line support and R&D teams, driving resolution of complex customer issues.
• Formal tracking of issues from record creation through to resolution and closure
• Providing training for both internal team and external customers
• Providing lessons learned feedback to internal teams