Appointment Setter / Reception & Booking Coordinator - #35127

This is a great opportunity to join a company that offers a positive work culture. While KPIs are in place, the environment is supportive and not toxic. Management is approachable and understanding.

Company Profile

Founded in 2022, our Australian client is an in-home healthcare company that organise appointments with healthcare practitioners to improve their health and manage condition.

Role Overview

We’re hiring a reliable, high-output Reception & Booking Coordinator to contact patients and schedule in-home appointments. This role requires strong phone communication, fast admin, and practical scheduling skills — including checking Google Maps/travel time to keep appointments geographically sensible and routes efficient.

Key Responsibilities

• Make inbound/outbound calls and SMS to book in-home appointments with patients.
• Plan appointments by location, using Google Maps to minimise travel time between visits.
• Manage reschedules, cancellations, and no-shows promptly and professionally.
• Keep patient and appointment records accurate and up to date, documenting all actions clearly.
• Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly.
• Support the team by covering shifts or duties during absences.
• Attend regular meetings with the team and the Reception Manager.
• Collaborate with Pharmacist, Data Entry and Sales Team when necessary.

KPI: (formula-based)

• Number of Inbound Calls
• Number of Outbound Calls
• Number of Booked Appointments
• Number of Cancelled Appointments
• More than 2 years of experience in appointment setting.
• Experience in high-volume scheduling/booking (healthcare reception, allied health, call centre, logistics scheduling, etc.).
• Strong attention to detail and ability to follow processes consistently.
• Confident, warm phone manner and clear written communication.
• Comfortable working remotely, managing multiple tasks, and meeting performance targets.

Performance Expectations

• KPI/targets-based role (volume + accuracy).
• High responsiveness during shift and strong documentation standards.

Advantageous but not required

• Experience in working with an AU, US, or UK company

Job Type: Contract

Employment Type: Full-time

Schedule : Monday to Friday 8:45 AM - 5:45 PM Melbourne Time (5:45 AM - 2:45 PM PH Time), Including a 1-hour lunch break and two 15-minute breaks

Location : Remote

Industry : Healthcare