Business Manager

In this role, you will

• Responsible for all facets of inside sales and promotions, quoting and closing, project management and customer service, order processing and order management.
• Promote all Kawneer NA products and grow sales revenue for both new and existing products.
• Collaborate with the sales organization, other regional teams, and customers to ensure full market coverage in the regional markets, and satisfy market needs and expectations.
• Assist in delivering annual sales revenue and profitability plans, and assure that revenue and margin levels are aligned with the overall financial plan for the regions/locations.
• Practice continuous improvement techniques to eliminate waste, drive efficiencies and reduce errors through standardization and application of lean practices. Apply Arconic Business Systems (ABS) framework and techniques for daily management activities.
• Develop relationships with customers to grow share of wallet across the customer base.
• Build relationships with manufacturing locations to ensure that customer needs are met across the Kawneer North America organization.
• Coordinate with Plant Managers and Location Controllers to develop revenue and margin forecasts.
• Manage and monitor critical measurement systems and KPIs to ensure that targets are being met and adequate controls are in place.
• Assist in gathering competitive information to ensure that the business is delivering the most relevant products and pricing information to the customers and satisfying market expectations.
• Create a culture of employee engagement and people development aligned with the business and customer strategy to ensure long-term success of the Kawneer brand.
• Coordinate with the manufacturing organization to ensure that the production schedules are met and targeted margins are maintained.
• Use data, best practices and Kaizen methodologies to increase process efficiency and reduce operational cost.
• Lead the Architectural Services Team in engaging architects at the earliest and most influential point in the construction project lifecycle, converting technical inquiries into actionable sales opportunities.
• Ensure architect and project information is captured and maintained in CRM systems to improve project visibility, sales follow-up, and pipeline management.
• Establish clear handoff processes between Architectural Services, Marketing, Sales, Customer Service, and Technical Services to ensure qualified project intelligence is routed with appropriate context.

Also note

• Strong analytical and problem-solving skills with the ability to develop and use structured approaches to identify root causes and recommend solutions.
• Good working knowledge of commercial and manufacturing processes.
• Excellent verbal communication, presentation, training and leadership skills.
• Strong interpersonal skills and organizational abilities.
• Ability to take initiative, meet deadlines and work in a team environment.
• Strong professional image, ethical standards, integrity, objectivity, confidence and dedication to internal and external customers.