Technical Support Manager

The Technical Support Manager oversees technical support operations, leading and developing a team that provides product expertise and resolves customer inquiries for sales teams, distributors, and end users. The role is responsible for driving service excellence, improving support processes and self-service tools, delivering training, managing technical documentation, and collaborating with product management and engineering to enhance products based on customer feedback. Success in this position requires strong leadership, technical troubleshooting, customer support, and project management skills, along with extensive knowledge of electrical products and industry standards.