Customer Support Representative

This role is responsible for delivering high-quality customer support by managing inquiries, resolving issues, processing and maintaining orders, and coordinating with internal teams such as sales, purchasing, manufacturing, and marketing to ensure customer satisfaction. The position serves as a key point of contact for customers by providing product, pricing, availability, and delivery information, while also proactively addressing potential order or service concerns. In addition to supporting day-to-day operations, the role helps improve processes, contributes to special projects, assists in training and guiding newer team members, and maintains strong relationships with customers and business partners. Success in the role requires strong communication, organizational, multitasking, and customer service skills, along with experience in customer service or inside sales, proficiency with business systems and Microsoft Office, and the ability to thrive in a fast-paced environment.