Information Technology Ops Manager

The Information Technology Operations Manager leads daily IT operations across multi-site, manufacturing-focused environments in Kenosha and Chicago, supporting sales, order management, production, and core business systems. This role partners within a matrixed IT model to ensure strong local execution, service quality, and business alignment. Responsibilities include enhancing visibility into systems, applications, and assets; maintaining accurate documentation; and strengthening governance with Group IT. The manager oversees service desk operations, demand intake, and sprint-based delivery, while aligning priorities with business leaders. Success is defined by system stability, clear communication, disciplined execution, and reliable IT performance in a high-uptime manufacturing environment.