Technical Customer Success Manager - Networking & Infrastructure

As a Technical Customer Success Manager, you will be responsible for driving the technical success of enterprise customers throughout their entire lifecycle, from initial solution planning to long-term adoption and value realization. This role bridges selective pre-sales engagement with primary post-sales ownership, ensuring customer requirements are well understood, solutions are implemented successfully, and business outcomes are achieved. You will serve as a trusted technical advisor, partnering with customers, internal teams, and stakeholders to manage deployments, resolve challenges, promote product adoption, and identify opportunities for optimization. This is a customer-focused, non-quota-carrying position and is not a sales engineering role.