About The Role

Own Service Design for projects transitioning into BAU.
Review, improve, and approve Service Designs, Support Models, and Business Readiness Checklists.
Gather and analyze business and technical requirements.
Ensure adherence to ITIL best practices across Service Operations, SLM, Supplier Management, and Continuous Service Improvement.
Maintain Service Acceptance Criteria and service governance standards.
Prepare and maintain technical documentation.
Engage with senior stakeholders and drive service transformation initiatives.
Support Hypercare activities and ensure smooth transition to BAU

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Service Design