Operations Program Manager 5

We are seeking an experienced Operations Program Manager to lead operational transformation initiatives within the Repair Services organization. This role focuses on improving repair quality, vendor performance, operational efficiency, and end-to-end service execution across the repair ecosystem.

The successful candidate will lead cross-functional programs spanning engineering, quality, supply chain, logistics, customer support, and external service providers. They will establish operational governance, drive process improvements, resolve complex issues, and deliver measurable improvements in quality, turnaround time, and customer satisfaction.

The ideal candidate combines strong program management, operational excellence, vendor management, and analytical problem-solving skills with the ability to influence stakeholders, manage complex initiatives, and drive continuous improvement across a global organization.