About The Role

Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Proficient in both verbal and written communication skills in Indonesian and English.
Ability to communicate Indonesian and English via email/chat/phone (required to liaise with Indonesian-speaking customers).
Ability to deliver excellent customer service quality utilizing soft skills.
Able to understand games from a gamer’s perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
Ability to solve and analyze information accurately with appropriate speed and guidelines.
Team player.
Those with strong interest in games are preferred.
Medical Reimbursement up to MYR1000 per annum.

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Player Support Executive- Indonesian and English Bilingual