Drop-In Onsite Support Engineer

GLOBAL PARTNERSHIP MANAGEMENT PRACTICE

JOB DESCRIPTION

Job Description – Drop-In Onsite Support Engineer

Basic Parameters

• Purpose of Service The service is for procuring technicians on a Half Day, Full Day, Week, Month or
• Annual basis to support the End User Workspace Environment.
• Location of Service At Customer location
• Target Environment End User Workspace – Hardware and Software Network and Compute
• Environment – Hardware & Software

Duration of Service: Annual

Term of the Service As per customer requirement

Job Purpose

• The Desktop Support Technician is an on-site representative at customer locations, working closely with the
• customer's IT team to provide the required services.
• The Desktop Support Technician provides a physical presence service to deliver second line support at customer
• locations, performing tasks to agreed service levels while meeting customer satisfaction measures.
• The technician is also required to provide Hands and Eyes support for Customer/OEM Subject Matter Expe