Contact Center Support Engineer II (Bilingual Spanish)

The Contact Center Engineer II provides mid-level support for contact center systems, with a focus on Genesys Cloud and cloud-based technologies. This role is responsible for maintaining, troubleshooting, and enhancing contact center applications, collaborating with technical teams, vendors, and business partners. The engineer helps identify and resolve system issues, contributes to continuous improvement through root cause analysis, and supports the development of scalable, customer-focused solutions using modern technologies such as APIs and chatbots.