ILTC

Job Profile: Operations Associate (Email/Back-office Processing) • Proficient in basic computer navigation and handling systems • Good understanding of email writing and communication • Basic knowledge of MS Excel (cut, copy, paste, sort ascending/descending) • Ability to review customer requests received via email/fax • Identify missing information as per SOPs and draft emails to Plan Administrators for clarification • Detail-oriented with focus on accuracy and process adherence • Open to feedback and continuous improvement • Willing to work 100% from office and in night shifts