CCC Sr Dir Customer Service

The VITAS Healthcare Telecare Sr Director of Customer Service is a professional customer service manager. They provide direction to the Telecare Supervisors, Registered Nurses, Licensed Practical/Vocational Nurses, and Patient Care Coordinators in a call center environment in order to provide hospice services to patients and families during alternate hours. The Telecare Director of Customer Service is responsible for ensuring the hospice care is provide to the ultimate satisfaction of the patient and their families while meeting the expectations of internal customers, referrals sources and other external customers. The Telecare Director of Customer Service is primarily responsible for effective communication, the clinical appropriateness of care being provided, the adequacy and quality of patient care services, employee satisfaction, customer satisfaction, and financial management.