Quality Manager (API Systems & Operational Excellence)

Manage activities related to Quality Assurance and Quality Control ensuring conformance with NOV Global Repair PBA and other global processes and systems. Responsible to ensure maintenance of the QMS through established procedures and systems. Responsible for the team of Quality Assurance and Quality control personnel and provide guidance for effective planning and execution of Quality activities. Develop, monitor, and improve Quality Objectives and key KPIs. Monitor and improve customer satisfaction by providing timely feedback on issues and concerns raised via MSNs and collecting their periodic feedback surveys.