Assistant Vice President

Provide strategic and operational leadership for business units, ensuring delivery excellence, client satisfaction, financial performance, compliance, and people development while supporting organizational growth objectives. [OVO SLT In...ay 2026 V4 | Word], [Ranjana_SH...cess_Story | PowerPoint]

Key Responsibilities

• Lead end-to-end operations and ensure achievement of business KPIs, SLAs, productivity, quality, compliance, and customer experience targets.
• Develop and execute operational strategies to improve efficiency, profitability, and service delivery.
• Manage client relationships and serve as a key escalation point for operational and service-related matters.
• Drive continuous improvement, automation, digital transformation, and process optimization initiatives.
• Own financial performance including budgeting, forecasting, resource planning, and cost management.
• Lead, mentor, and develop Senior Managers, Managers, and leadership teams.
• Ensure compliance with client, regulatory,